Big banks are making money, and while these jobs are often considered stable, that does not automatically mean every banking job is safe.Financial firms have spent the past several years adjusting to higher interest rates, changing customer habits, rising technology spending, and pressure to run more efficiently.That creates a difficult reality for workers. A company can be profitable, expanding in some areas while still cutting jobs in specific offices, support teams, or customer service functions.That shift is now showing up at JPMorgan Chase’s massive campus in Plano, Texas, one of its largest hubs outside of New York.The banking giant is cutting 244 jobs as it ends a call-center work function tied to its Consumer & Community Banking operations. The company stated the decision is part of local realignment rather than a broader pullback from the region.The cuts are concentrated heavily in fraud-related roles, a notable detail at a time when banks are spending more on technology to detect scams, protect customers, and manage risk.JPMorgan cuts 244 Texas jobs JPMorgan Chase will lay off 244 workers at 8181 Communications Parkway, Building A, in Plano, Texas, according to a Worker Adjustment and Retraining Notification (WARN) notice filed with the Texas Workforce Commission, reviewed by TheStreet.The company said it is ceasing its CCB FCPS Inbound Call Center work function at the location.CCB refers to Consumer & Community Banking, the JPMorgan Chase business that includes consumer banking, credit cards, auto finance, home lending, business banking, and related customer operations.More Layoffs:Breakfast giant cuts more workers after plant shutdownDelivery giant closes facility, cuts 100s of workersUber cuts jobs while chasing major new marketsThe affected employees were notified of the cuts on June 23, and they will receive a 60-day notice period. The first terminations are expected to begin Aug. 21, 2026.The cuts amount to around 2% of the campus’s 12,500-person footprint.Affected employees will be eligible for JPMorgan Chase’s severance pay plan. The bank also said it will assist affected employees in finding other available positions within JPMorgan Chase, if eligible.Relocation assistance may be available for certain positions, and outplacement assistance and other severance-related benefits will also be provided to eligible employees.The affected employees are not represented by a union, and bumping rights do not exist, according to the WARN notice.
JPMorgan lays off 100s in Texas.Bloomberg / Getty Images
JPMorgan uses AI in growing fight against fraudThe layoffs are concentrated heavily in fraud-related positions.According to the attached impacted-position list, the largest affected group is Fraud Specialist I, with 111 employees. Another 93 Fraud Specialist II employees are also affected.Together, those two job titles account for 204 of the 244 planned cuts.Other affected roles include 12 Cross-Skill Specialist I employees, 11 Fraud Supervisors, 10 Fraud Specialist III employees, three Fraud Specialist IV employees, two Fraud Manager II employees, one Invest Servicing Sr Spec I employee, and one Fraud Manager III employee.That makes the filing more than a routine job-cut notice. It lands in one of the most sensitive parts of consumer banking: fraud prevention.Fraud and scams have become a larger problem for banks and customers as criminals use more sophisticated digital tools, fake messages, spoofed calls, and social engineering to trick people into moving money or giving up account access.And JPMorgan Chase has been publicly leaning into that issue.In May, the bank confirmed nearly $14 million in philanthropic investments to help protect Americans from fraud and scams. JPMorgan said the effort would support consumer awareness, real-time prevention, and the development of new tools for vulnerable Americans.The company also said it prevented more than $12 billion in fraud attempts and payment scams in 2024, pointing to its intelligence-driven defenses, real-time monitoring, and rapid incident response.On JPMorgan’s first-quarter earnings call, CEO Jamie Dimon said the bank uses AI to reduce risk, fraud, and scams, while also using data to improve services and create new business opportunities in its consumer business.Dimon also warned in his annual shareholder letter that risks tied to the misuse of customer data and commerce are likely to get worse with AI and agentic commerce. He said JPMorgan is improving its capabilities to fight scams and fraud and expects to roll out products over the next two years focused on data control, safe commerce, and customer-friendly algorithms.The bank did not connect those AI efforts to the Plano layoffs. The filing only says the bank is ceasing the CCB FCPS Inbound Call Center work function at the Plano site.Still, the overlap is notable. Most of the affected jobs are fraud-related, and JPMorgan is publicly stating that fraud prevention is an area in which technology, AI, and real-time tools are becoming increasingly important.JPMorgan layoffs come as bank reports strong profitThe latest cuts also do not reflect any weak financial period for JPMorgan Chase.The bank reported Q1 2026 net income of $16.5 billion, up 13% from the same period a year earlier. Its managed revenue rose 10% to $50.5 billion.Its Consumer & Community Banking business also posted growth.Net revenue in the segment rose 7% year over year to $19.6 billion, while net income rose 12% to $5 billion.But expenses also increased.JPMorgan Chase said firmwide noninterest expense rose 14% in the first quarter to $26.9 billion, driven largely by higher compensation, revenue-related compensation, growth in front-office employees, brokerage expenses, distribution fees, marketing expenses, and auto lease depreciation.In Consumer & Community Banking, noninterest expense rose 11% to $11 billion. The bank said the increase was largely driven by higher marketing expenses, higher auto-lease depreciation, and higher compensation for bankers and advisors.That mix helps explain why large companies can keep growing while still trimming specific operations.JPMorgan Chase remains one of the largest employers in the financial industry. But the bank, like other major companies, is still adjusting its workforce by business line, function, and location.TheStreet recently reported that JPMorgan CEO Jamie Dimon has continued to press employees, especially younger workers, to return to in-office work as the bank pushes for more in-person collaboration.TheStreet has also reported that major employers are cutting jobs while investing in new technologies, automation, and artificial intelligence. Those cuts often do not signal a companywide collapse. Instead, they show how companies are reallocating money, staff, and resources toward areas they believe will drive future growth.The Plano layoffs fit into that broader labor-market shift.Related: Amazon’s $8.3 billion Prime Day sends Wall Street a warning